Frequently Asked Questions
Everything you need to know about shopping with Sydney's premier cycling destination.
Do you offer professional bike assembly for online orders?
Yes, every bike purchased through Giant Sydney is professionally assembled and safety-checked by our certified mechanics before it is ready for collection or delivery.
What is your shipping policy for high-performance bikes?
We offer secure shipping across Australia for most products. For premium carbon bikes, we recommend our 'Click & Collect' service to ensure the bike is custom-fitted to your proportions upon arrival.
Can I return a product if it doesn't fit?
We offer a 30-day return policy for most accessories and apparel in original condition. For bikes, we recommend visiting us in-store for a professional fitting to ensure the frame size is correct before purchase.
Do all Giant bikes come with a warranty?
Absolutely. All new Giant frames are covered by a limited lifetime warranty for the original owner, while components and electronics are covered by a standard 2-year manufacturer warranty.
Does Giant Sydney offer bike servicing?
Yes, we operate a world-class service center. We offer everything from basic safety checks to comprehensive overhauls and suspension tuning for all makes and models.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Afterpay and Zip Money to help you get on the road sooner.