Returns & Exchanges
At Giant Sydney, we want you to be completely satisfied with your cycling gear. If your purchase isn't quite right, you can return or exchange most items within 30 days of purchase provided they are in new, unused condition with original packaging.
Initiate Your Return
Contact our customer service team or visit our Sydney CBD store with your original order number and proof of purchase to begin the process.
Pack Your Items
Carefully pack your items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Submit for Inspection
Drop off your package at our retail location or mail it back to our warehouse; our technicians will inspect the gear to ensure it meets our resale standards.
Receive Refund or Credit
Once approved, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing